See, you just have to ask them the right way

Go-live date for this big application update is now just days away, but it still needs to be tested to integrate with the payroll system -- and Payroll isn't helping.

05/25/18

Throwback Thursday: Shh! Don't tell!

In this company's IT department, they spell DBA G-O-D -- which wouldn't be such a problem if it didn't mean a new database-oriented application will run so S-L-O-W.

05/24/18

Top-level executive support, redefined

This multinational company needs a new call-center system for its US division -- but what it's got is a penny-pinching division president who wants to run the project.

05/23/18

Well, he was half-right -- it WAS plugged in...

Flashback to the late 1980s, when this IT pilot fish working for a large city's Board of Education gets a call about a green-screen terminal that has stopped working.

05/22/18

Overboard

IT pilot fish at a maritime support company gets a call from a field employee whose laptop has been running slowly for some reason -- but he thinks he's found a solution.

05/21/18

Success at last!

This pilot fish changes jobs, moving from a small software company to a large state college -- and there's a bit of culture shock when it comes to basic equipment.

05/18/18

Throwback Thursday: Why comments were invented

IT gets request to provide employee data for the company-wide address book -- no big deal. But two years later, bosses get cell phones and it's time to change the code...

05/17/18

Well, it's secure, all right...

Small IT consultancy gets a contract with a very big company -- one that makes security a top priority. On Day 1, everything is fine. But Day 2 is a different story.

05/16/18

Smarter than you thought

Newly hired systems analyst doesn't really grasp systems, but she does knows how to throw lots of jargon around at managers -- and how to finesse an impossible situation.

05/15/18

And thanks so much for your input, boss!

It's 1999, but this IT department's big crisis isn't Y2k -- it's the Melissa virus, and all the teams are gathered to devise a plan for cleaning up the infection.

05/14/18

Clean, redefined

IT support pilot fish gets an instant message from one of the company's front-line techs, who has a customer on the line -- wanting to know how to clean his flash drive.

05/11/18

Throwback Thursday: Well, that explains it

There's a major system outage at this company, and it needs to be escalated at once to Support Team A. But there's just one problem...and another, and another, and...

05/10/18

Sure, go ahead and ask -- but don't tell

There's a significant data-loss incident at this small company, and once the lone IT pilot fish has restored the systems, he has one big question: How did this happen?

05/09/18

Technically, they only had to replace one part

IT consultant pilot fish works mostly with small and medium-size businesses, and some of them have very specific requirements -- such as "no equipment purchases."

05/08/18

But it's just a planet!

Flashback a decade or so to the days when this IT shop is setting some standards for how it will name new servers -- and what could be safer than names from astronomy?

05/07/18

'And the internet -- you've heard of that, right?'

IT pilot fish is working with a customer to set up a connection for secure file transfers, and it's not going well -- so the customer brings in a consultant to help out.

05/04/18

Throwback Thursday: Need to know? Yes!

New-hire IT pilot fish is assigned as contact person on a job that's already in progress. But the contact person on the other side isn't exactly the communicating type.

05/03/18

At least they didn't just unplug it to plug in the vacuum

It's the late 1960s, and refrigerator-size minicomputers are arriving at university computing centers. But the way-cheaper-than-mainframe machines do have a few issues.

05/02/18

'...And if we're using it, why do we need training?'

The company where this pilot fish works is acquired by a very big IT vendor -- and naturally that means there'll be some changes made. First on the agenda: email.

05/01/18

And we're guessing EVERYBODY is happier now

Annual performance review time at this company has come and gone, and one database admin who's at the bottom of the IT-shop pecking order has reached the end of his rope.

04/30/18

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